Financial Model Kit

Support

Email support@financialmodelkit.com. Include the email address you used at checkout so the order can be found. Support is by email only — there are no calls, and no custom work is done on the files.

I can't find my download

The download lives on the page you were sent to right after paying, at a web address ending in /success. That page works again whenever you return to it, so the link in your browser history will still download the files.

Your receipt comes from Link, Stripe's merchant-of-record service, and does not contain the file. If you no longer have the page address, email support@financialmodelkit.com from the address you bought with and the files will be sent to you.

What should be in the download

A single .zip containing four files:

  • Financial_Model_v1.0.xlsx — the model, for Excel
  • Financial_Model_v1.0_GoogleSheets.xlsx — the same model, for Google Sheets
  • Financial_Model_v1.0_Example_Agency.xlsx — a worked example, a services agency
  • Model Guide.pdf — every calculated row documented

Open the Start Here sheet inside the model first. To check the file arrived intact, open the Checks sheet: all 36 months should read OK.

Using it in Google Sheets

Upload Financial_Model_v1.0_GoogleSheets.xlsx to Google Drive and open it with Google Sheets. Sheet protection does not survive Google's import, so the calculated sheets arrive editable — the formulas themselves are unchanged. The Checks sheet is the fastest way to confirm the import was clean.

I don't recognise the charge on my statement

It appears as LINK.COM* FINANCIAL MO. Link processes the payment as merchant of record, so its name comes first and ours is truncated. It is the $149 Financial Model Kit purchase; the receipt email from Link has the order details.

Refunds

14 days, no questions asked. Email support@financialmodelkit.com and it is refunded. You can also request a refund through Link, which handles payments and transaction support as the merchant of record.

Something in the model looks wrong

Email support@financialmodelkit.com with the sheet name and cell reference. If the Checks sheet shows FAIL for any month, a formula has been overtyped — undoing the edit restores it, and the Model Guide documents what each row does.